DIRECT TV MOVERS DEAL FRAUD Complaint

DIRECT TV MOVERS DEAL FRAUD Complaint

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movers deal promised but not given - Direct tv movers deal


I was moving and not sure if I wanted to stay with Direct TV. I spoke to 2 separate representatives from the movers department. I wrote down the entire conversation I had with both people and what was promised to keep me as a customer. When I got my bill, they had taken off the 3 months free HBO, SHOWTIME, etc, but they charged me for the receivers when they told me I would get 3 free months of HD receivers. When I called to complain, they said there was nothing in the notes promising me the receivers. Then they said they would listen to the phone calls to see what was really said and contact me back. They called on a Sunday at 5am and left a message to call them back. I called back on Monday and was told that there is no way to speak to the account management team and that they would have to make a note for them to call me back. It takes 48 to 72 hours for them to get back to you. And you have to hope you can pick up the phone at whatever time they decide to call you. This is criminal.


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